Refund Policy

This Refund Policy explains how Solovio handles cancellations and refund requests for paid products or subscriptions.

The pricing, checkout, and account information shown for your purchase identifies the applicable plan, billing interval, price, and renewal terms.

Free access and unpaid account use do not create a paid billing relationship.

If you have not been charged by Solovio, there is no payment to refund.

Paid subscription details such as price, billing interval, renewal date, and included features are shown during checkout or account management.

Unless stated otherwise at checkout, paid subscriptions renew automatically until canceled.

You may cancel a paid subscription according to the cancellation tools or instructions provided in the product or by contacting Solovio support.

Canceling stops future renewals. Access to paid features may continue until the end of the current billing period unless Solovio states otherwise.

If you believe you were charged in error, experienced a billing issue, or need help with a recent charge, contact Solovio with the email used for purchase, the charge date, and a short description of the issue.

Refund requests are reviewed case by case. Approval may depend on the payment processor, applicable law, account status, product access, usage, and the reason for the request.

Unless required by law or stated otherwise at checkout, Solovio may decline refunds for completed billing periods, unused time after a billing period has started, promotional offers, or charges caused by failure to cancel before renewal.

Third-party platform fees, payment processor fees, bank fees, or charges from other services are not controlled by Solovio.

Approved refunds are typically sent back to the original payment method through the payment processor.

Your bank, card provider, or payment processor may take additional time to post the refund after Solovio approves it.

If you have a billing question, please contact Solovio before opening a chargeback so we can try to resolve the issue quickly.

Accounts associated with unresolved chargebacks, disputed payments, suspected fraud, or abuse may have paid access paused or limited.

We may update this Refund Policy as Solovio, its plans, subscription management, or payment processing changes.

The effective date on this page shows when the latest version took effect.

Questions about refunds or billing can be sent through the Solovio contact page or by emailing solovioapp@gmail.com.