Help & Support
Find answers for your Solovio setup
Browse common questions, product tutorials, demo links, and support paths for the creator operations toolkit.
Top FAQs
Quick answers
What is Solovio?
Solovio is a creator operations toolkit for solo creators who manage content, audience conversations, links, follow-ups, and admin themselves. It helps one-person creator businesses organize repeat work so they can respond faster, stay consistent, and avoid losing opportunities in scattered tools.
Is Solovio only for Instagram DM automation?
No. Instagram DM automation is a core Solovio feature inside a broader toolkit for planning, conversations, audience organization, follow-up, and other repeat creator work.
Can I create an account for free?
Yes. You can create a Solovio account from the signup page and explore the current product experience without adding payment details. Free access is meant to help creators understand the workspace before deciding whether they need more capacity.
Does Solovio send real Instagram messages right now?
Yes. Solovio connects through the official Meta integration and runs the Instagram workflows configured for the connected creator account.
Where can I see the product experience?
Open the dashboard after creating an account. Solovio organizes content, planning, analytics, automation, messages, audience activity, monetization, brand resources, settings, profile details, and plan management in one workspace.
What plan should I start with?
Start with Free for the core creator workspace. Choose Pro when you need more room for repeat tasks, planning, automation capacity, insights, and creator operations.
How do I contact support?
Use the contact page to send a support message with your name, email, inquiry type, and the task or issue you need help with. The more context you include, such as the page you were using and what you expected to happen, the easier it is to understand the next step.
Can agencies or partners work with Solovio?
Yes, partnership questions can go through the contact page. Share the creator task, audience segment, workflow, or partner use case you have in mind so the request has enough context to evaluate.
What is Instagram DM automation?
Instagram DM automation helps creators send prepared direct messages when a follower takes a specific action, such as commenting a keyword or replying to a story. It is useful for delivering links, answering common questions, and keeping audience conversations organized without handling every reply manually.
How does Instagram comment-to-DM automation work?
Comment-to-DM automation starts with a trigger, such as someone commenting a word like LINK, GUIDE, or PRICE on a post or Reel. The automation can then send a relevant DM, share the next step, and help the creator track the follower's interest.
Can Solovio automatically reply to Instagram comments?
Yes. Solovio uses its official Instagram integration to run creator-defined workflows for comments, public replies, and direct messages.
Can I send a link automatically when someone comments?
Yes, that is one of the clearest uses for Instagram DM automation. A creator can set a keyword trigger and prepare a message that sends the right link, guide, product page, or offer when the workflow is connected.
Does Solovio support Instagram story replies?
Yes. Story reply automation helps creators follow up when someone reacts to a Story, asks a question, or shows interest in Story content.
Can Solovio automate messages from Instagram Live comments?
Yes. Instagram Live automation follows up with viewers who comment during a Live so creators can continue the conversation after a real-time audience moment.
Who should use Instagram DM automation?
Instagram DM automation is best for solo creators, coaches, educators, consultants, product sellers, and small personal brands who answer the same questions often. It is especially helpful when comments, story replies, and DMs create opportunities that are easy to miss manually.
Do I need a credit card to start using Solovio?
No. You can start with Solovio for free and explore the current product experience without adding credit card details.
Tutorials
Start with the core product paths
These are the most useful places to begin with account access, Instagram automation, scheduling, and creator tools.
Create your account
Start from the account entry flow and set up access to the current Solovio experience.
Open signupSchedule an Instagram post
Choose a JPEG, set a publishing time, and optionally attach a comment-to-DM automation.
Open schedulerReview automation tools
See the complete feature set for comment, Story, Live, and DM automation.
View featuresCompare plan options
Understand the Free and Pro plan framing before deciding what fits you well.
See pricingDemo
See how Solovio organizes creator work
Use these walkthroughs to understand the current Solovio experience and its creator workflows.
Categorized FAQs
More help by topic
Getting started
Basic questions about accounts, access, and the Solovio workspace.
How do I start using Solovio?
Create an account from the signup page, then open the workspace. Start with the dashboard for a broad overview, or go straight to Automation to configure Instagram DM workflows.
Do I need a team to use Solovio?
No. Solovio is designed for solo creators, coaches, educators, consultants, and small personal brands doing the work themselves. The product is meant to make repeat creator workflows easier without needing an assistant, sales team, or complex operations stack.
Is the dashboard using live data?
Yes. The dashboard uses your stored automations, matched comments, sent DMs, and Instagram connection checks.
Features
How Instagram automation fits inside the broader creator toolkit.
What Instagram automation features does Solovio include?
Instagram Auto DM and comment-to-DM workflows are core Solovio features. They help creators send links, answer common questions, and follow up with interested followers.
What else does Solovio cover?
Solovio covers Story, Live, comment, and DM automation alongside connected Instagram content, scheduled publishing, reporting, messages, audience organization, monetization, brand resources, profile details, and settings.
Can Solovio replace my inbox or CRM today?
Solovio brings Instagram automation, conversation context, audience organization, and follow-up into a creator-focused workspace. It is designed around creator workflows rather than a complex sales CRM.
Pricing and plans
Questions about free access, Pro plans, and payment-related expectations.
Is payment processing active?
The pricing and upgrade pages present the current Free and Pro options, including monthly and annual pricing. Review those pages for the plan details that apply to your account.
What is included in Free?
Free provides access to the core creator workspace for repeat tasks, planning, audience conversations, and automation workflows.
When should I choose Pro?
Choose Pro when you need more capacity for creator tasks, planning, automation, insights, and the complete toolkit. It is designed for creators whose audience activity and repeat workflows need more structure.
Support and feedback
How to ask for help and what to include so the request is easier to answer.
What should I include in a support message?
Include your email, the page or tool you are using, what you expected to happen, and what you saw instead. If the question is about automation, include the trigger, message, link, or creator workflow you are trying to set up.
Can I request a feature?
Yes. Use the contact form and describe the creator task you want Solovio to make easier. The most useful requests explain the workflow, where it happens today, and what would save time or reduce missed opportunities.
Where should partnership questions go?
Use the contact page and choose a partnership-related inquiry type so the message has the right context. Include the audience, use case, and kind of collaboration you have in mind.
Still need help?
Send a message with the page, tool, or account issue you need help with, and include enough detail to understand the next step.